Pre-order FAQs

How do they work?

You can order new products ahead of their launch dates and reserve certain out-of-stock items so you don't miss out on our next shipment.

Please note we will normally hold your whole order until all items are available for delivery.

When do they ship?

Typically within 1 week for The Beauty Chef, and 1-2 weeks for other brands. Where pre-orders may be delayed, we will ship your in-stock items first.

What is the status of my pre-order?

You will receive a shipment notification when any items are prepared for delivery. For pre-order updates, please contact us here.